In the 21st century, the civil service has become more complex and uncertain than ever before. Instead of leading the way forward, civil service institutions have become inflexible, self-doubting bodies fighting for relevance, impact, integrity, and attention. And yet citizens need institutions of collective action now more than ever. The status quo is not working for anybody. It’s time to reframe civil service as a dynamic ecosystem that adapts to changing circumstances and encourages experimentation, emergence, and innovation. Civil servants of the future could become social inventors, counselors, investigators, and provocateurs. In short, they can become protagonists again.
With this forecast and toolkit, we aren’t predicting a single future. We are looking carefully at various drivers and dynamics of change to provide coherent arguments for plausible futures of the civil service, along with time-tested frameworks and tools for preparing for alternative futures.
We believe that systematic foresight will increase our collective chances for better decision-making, leading to better futures.This report provides a baseline of understanding of the future forces and dynamics of change affecting civil service. We designed this course for those who have a stake in the future of civil service, whether they are members of government, civil servants, or citizens working to better the lives of others.
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The BRAVA Future of Public Service website hosts a Portuguese translation of these forecast and toolkit.